What if I need to return a product?
We accept returns. If you regret your purchase, any product can be returned within 14 days from the date of delivery in the same condition and amount as when you received it. You must pay the return shipping cost for the products you wish to return. Please include the following information: name, invoice number and indicate that you want a refund. Send it to:
Reimbursement / Refund
Our finance department will release the money back into your account within 24 hours of receiving your return. This money will usually be received within 2-3 banking days, but can take up to 6 banking days until it is available on your account. It usually takes 2 weeks from the time you sent your return to when you receive your refund. In exceptional cases it can take up to 30 days to receive your refund.
We try to ensure that your goods arrive free from defects. However, should you receive faulty items or an incorrect delivery, please make sure you contact our customer service team as soon as possible so we can arrange for a free courier return service for you. When a complaint is made an investigation of the product is carried out, in some cases we will send your complaint for further investigation to the supplier.